Glossary

The words you meet in Propeller, one line each, with the page that explains them.

Term	Meaning
Action Hub	The page in the Sales Hub where tasks from AI agents and workflows land as tickets you can pick up, complete or archive. See Action Hub.
Agent	An AI assistant embedded in the Sales Hub or Backoffice. It runs as a chat or a button on the pages it is registered for. See AI Agents.
Authorization limit	The amount a contact may order without approval. Set per contact per company. See User Details.
Backoffice	The part of Propeller where you configure products, prices, customers and rules. The Help Center groups it as the Commerce Hub.
Bundle	Several products sold together at one combined price. See Product Details.
Business rule	A set of conditions and actions that changes an order automatically: a discount, a shipping cost, which carriers show. See Build a business rule.
Cluster	One product page that holds variants such as sizes or colours. See Clusters.
Cluster definition	Which attributes form the variant selectors of a cluster. See Cluster Definitions.
Cost price	What you pay for a product. Used to calculate margin.
Customer specific price	The price a company, contact or customer pays after their price sheets are applied.
Debtor ID	A company's debtor number. Shown on the company and its orders, and searchable in the listings.
Environment	One Propeller installation with its own products, customers and settings. Also called a tenant. You switch between them from the account menu. See Your account.
Event action	An email or a webhook that fires when something happens, for example when an order is confirmed. See Event Actions.
Favorite list	A saved list of products for a company, contact or customer, for quick reordering. See Favorite Lists.
Hit policy	Whether a rule applies only the first matching subrule or all of them. See Build a business rule.
Incentive	A business rule that gives a discount, adds a bonus product or awards points. See Incentives.
List price	The standard price of a product before any customer specific pricing.
Login token	A link that lets a contact or customer into the webshop without a password. See Login Tokens.
Margin	The difference between the sales price and the cost price, shown as a percentage.
Order list	Which products a company, contact or customer may order. A positive list allows only what is on it; a negative list excludes what is on it. See Order Lists.
Order status set	A group of order statuses that shows as one tab on the Orders page. See Order Statuses.
Price group	A group of products you can discount together on a price sheet.
Price sheet	Discount rules assigned to specific companies, contacts, customers or user groups. See Price Sheets.
Primary category	The one category a product belongs to first. Category discounts only apply through it. See Categories.
Quote request	A request for a quote, submitted by a contact in the webshop or created by an agent. See Quote Requests.
Sales Hub	The part of Propeller where sales reps work: companies, catalogue, quotes, orders and the Action Hub.
Slug	The version of a name used in a web address.
Subrule	One IF and THEN block inside a business rule. A rule can have several.
Surcharge	An extra fee on a product, as a fixed amount or a percentage. See Surcharges.
Taxonomy	A separate category tree, so a channel can show its own catalogue. See Categories.
Value set	The list of options behind a dropdown, for example the interface languages or the shipping methods. See Value Sets.
Webshop account	A contact's or customer's login for the webshop. Created, deleted or re-invited from the company page. See Company Details.
Workflow	An automation, usually built in n8n, that runs outside Propeller or embedded in it. See Agent Hub.