Glossary
The words you meet in Propeller, one line each. Click a word to open the page that explains it.
Who is who
These four words cause the most confusion, so they come first.
| Term | Meaning |
|---|---|
| Company | A business that buys from you. A company has contacts and addresses |
| Contact | A person who orders for a company |
| Customer | On the Users page: a private person who buys for themselves. In a sentence it can also mean anyone who buys from you |
| User | On the Users page: a company, contact or customer. A colleague who works in Propeller is a Backoffice user |
All terms
| Term | Meaning |
|---|---|
| Access level | Viewer, Editor or Owner: what you may do on the pages a role opens |
| Action | An item in the Action Hub that asks you to do something, such as calling a customer |
| Action Hub | The page in the Sales Hub where actions wait for you to pick up, complete or archive |
| Agent | An AI assistant behind the Workflows button of a page |
| Attribute | A field your company adds itself, such as the material of a product |
| Authorization limit | The amount a contact may order without approval |
| Backoffice | Where products, prices, customers and rules are set up. The menu spells it Back Office. The Help Center files its pages under Commerce Hub |
| Bulk price | A lower price per piece from a certain quantity |
| Bundle | Several products sold together at one price |
| Business rule | Conditions and actions that change an order by themselves, such as a shipping cost |
| Carrier | The company that delivers an order, for example a parcel service |
| Channel | One shop or sales route with its own catalogue |
| Cluster | One product page that holds variants, such as sizes or colours |
| Cluster definition | The choices a cluster offers, such as size and colour |
| Commerce Hub | The name this Help Center gives to the pages about the Backoffice |
| Cost price | What you pay for a product. Used to calculate the margin |
| Customer specific price | What a customer pays after their price sheets are applied |
| Debtor ID | The debtor number of a company. You can search on it in the lists |
| Environment | One Propeller installation with its own products, customers and settings. The top bar calls it a tenant |
| Event action | An email or a message to another system that goes out when something happens |
| Exclusive product | A product that only the customers on an Exclusive order list with it can see and order |
| Export status | Whether an order was passed on to another system, such as your ERP |
| Favorite list | A saved list of products for quick reordering |
| Incentive | A business rule that gives a discount or a free product |
| List price | The standard price of a product, before any price for a specific customer |
| Login token | A code that lets a contact or customer into the webshop without a password |
| Margin | The difference between the sales price and the cost price. A product card in the catalogue shows it as an amount. The order editor shows it as a percentage, and per line as an amount in the Margin amount column |
| Order list | Which products a customer may or may not order |
| Order status set | A group of statuses that shows as one group above the lists of quotes and orders |
| PIM | Product information management: the part of the Backoffice for products, clusters and categories |
| Price group | A group of products you discount together on a price sheet |
| Price sheet | Prices and discounts for specific companies, contacts, customers or user groups |
| Primary category | The one category through which category discounts reach a product |
| Request | A request for a quote, from the webshop or from a workflow |
| Role | What decides which pages you can open |
| Sales Hub | Where sales reps work: companies, catalogue, requests, quotes, orders and the Action Hub |
| Shipment | One delivery of products of an order, with its own status and tracking code |
| Slug | The version of a name used in a web address |
| Source | Where a record came from, such as the webshop, the Sales Hub or an import |
| Status | The stage of a request, a quote or an order |
| Subrule | One IF and THEN block inside a business rule |
| Surcharge | An extra fee on a product, as an amount or a percentage |
| Tag | A label on a company, contact or customer, shown under Groups. A price sheet calls it a user group |
| Tax code | The VAT class of a product, such as High VAT |
| Taxonomy | A separate category tree, so a channel can show its own catalogue |
| Template | The layout and text of an email or a PDF |
| Tenant | Another word for environment. The top bar uses it |
| Two-step verification | A code by SMS when you sign in. Also called two-factor authentication |
| Value points | Points a customer earns with an order through an incentive |
| Value set | The list of options behind a field, such as the languages |
| Warehouse | A place where stock lies or where a customer can collect an order |
| Webshop | The online shop where your customers order. Some screens call it the storefront |
| Webshop account | The login of a contact or customer for the webshop |
| Workflow | An automation that does a job for you, such as a weekly check on quotes |