Order Statuses
The Order Statuses page lets you configure the statuses and status sets that control the order workflow. Statuses define the stages an order moves through, while status sets group related statuses for filtering in the orders view.
Before you begin
- You need the Order role to view this page.
- You need Owner access on the Order role to create or delete statuses.
View order statuses
Go to Shops & Channels > Order Statuses. The page has two tabs: Order Status and Order Status Set.
Order Status tab
A table listing all individual order statuses. Each status has a Type column that shows whether it is a CUSTOM or SYSTEM status. You can drag and drop rows to reorder them (only when no filters or sorting are active).
| Column | Description |
|---|---|
| ID | Status ID (sortable) |
| Code | Status code, for example NEW or CONFIRMED (sortable) |
| Type | CUSTOM (user-created) or SYSTEM (built-in) |
| Name | Display name (sortable) |
| Description | Status description |
| isDefault | Whether this is the default status for its type |
| isPublic | Whether this status is visible to customers |
| isEditable | Whether orders in this status can still be edited |
| Date Created | When created (sortable) |
| Date Updated | When last modified (sortable) |
Order Status Set tab
A table listing status sets, which group related statuses for tab filtering in the orders view.
| Column | Description |
|---|---|
| ID | Status set ID (sortable) |
| Name | Set name (sortable) |
| Description | Set description |
Create an order status
- Click New Order Status.
- Fill in the status details.
| Field | Required | Description |
|---|---|---|
| Code | Yes | Uppercase code with letters, numbers, hyphens and underscores. Cannot be changed for system statuses. |
| Name | Yes | Display name. Cannot be changed for system statuses. |
| Description | No | Status description |
| Order type | No | Which order type this applies to: Order, Quotation or Request. Default: Order. |
| Order set | No | Multi-select to assign the status to one or more order status sets |
| Status set | No | Select which status set this belongs to |
| Next statuses | No | Multi-select of which statuses can follow this one (defines workflow transitions) |
- Scroll down to set the status flags.
| Flag | Description |
|---|---|
| Default | Set as the default status for this order type |
| isPublic | Visible to webshop customers |
| Selectable | Available for manual selection when changing order status |
- Click Save.
System-type statuses (built-in) have their code, name, type and flags locked.
Create an order status set
- Switch to the Order Status Set tab.
- Click New Order Status Set.
- Enter a Name (required).
- Enter a Description (required).
- Use the Order statuses multi-select to include statuses in this set. The dropdown shows available statuses with checkboxes.
- Click Save.
Edit a status or status set
Click any row on either tab to open the edit dialog.
Filter order statuses
| Filter | Type | Description |
|---|---|---|
| Search | Text | Search by name |
| Ids | Multi-value chips | Filter by status IDs |
| Codes | Multi-value chips | Filter by status codes |
| Is Default | Radio | Filter by default flag |
| Is Public | Radio | Filter by public flag |
| Is Editable | Radio | Filter by editable flag |
| Created At | Date range | Filter by creation date |
| Last Modified At | Date range | Filter by modification date |
For status sets, you can search by name only.
Related pages
- Manage Orders - status tabs use status sets for grouping
- Event Actions - trigger actions based on status changes