Backoffice Users

This page explains how to manage admin users who have access to the Commerce Hub back office.

Before you begin

• You need the Role role to view this page.
• You need Owner access on the Role role to create or delete users.

View the user list

Go to Admin > Backoffice Users to see a table of all admin users.

Column	Description
Id	User ID
Name	Full name (first, middle and last)
Email	Email address
Phone	Phone number
First login at	When the user first logged in
Date Created	When the user was created (sortable)
Date Updated	When the user was last modified (sortable)

Click any row to open the user details page.

Create a backoffice user

1. Click New Backoffice User.
2. Fill in the general information:

Field	Required	Description
Gender	No	Male, Female or Unknown
First name	Yes	First name
Middle name	No	Middle name
Last name	Yes	Last name
Email	Yes	Email address. Cannot be changed after creation.
Phone	No	Phone number
Job	No	Job title
Language	No	Preferred language (searchable dropdown)

3. Click Save.

Assign roles and permissions

Roles and permissions are only available after you save the user. You cannot assign roles during creation.

On the user details page, click Roles & Permissions in the right sidebar.

Role presets

The top of the panel offers two presets:

• Full Admin enables all roles with Owner (full) access.
• Sales Representative enables only Sales Hub, User management, Product Data and Order Data with Owner access. All other roles are disabled.

If the current configuration does not match either preset, it displays as Custom.

Platform Access

Platform Access roles control which main areas of the application you can reach. These are toggle-only with no access level selector.

• Sales Hub grants access to the Sales Hub sidebar for managing quotes, orders and the product catalogue.
• Backoffice grants access to the core admin sidebar. Disabling it greys out all module roles below.

Module Permissions

Module Permissions give fine-grained access to individual functional modules. Each module has a toggle and an access level dropdown.

Module	Description
API Keys	Manage API keys
User management	Manage contacts, customers and companies
Shop & channel	Configure channels and related settings
Roles & permissions	Manage user roles and permissions
Pricing	Configure pricing, pricesheets and discounts
Logistics	Manage warehouses, carriers and inventory
Configuration	System configuration and settings
Product Data	Manage products, categories and attributes
Order Data	Access to order data and reporting

Each module offers three access levels:

• Owner grants full access (create, edit, delete).
• Editor allows editing existing items.
• Viewer provides read-only access.

Menu Access Preview

A collapsible panel at the bottom of the Roles & Permissions section shows which menu items are accessible based on the current role configuration.

Each menu item shows a visibility icon and lists the platform role and module role(s) required for access. A menu item is accessible when the required platform role (Backoffice or Sales Hub) is active and all required module roles for that item are active. Some items require multiple module roles.

The preview updates in real time as you toggle roles.

Edit a backoffice user

Click any row in the user list to open the details page. Update the fields you need and click Save.

The email address cannot be changed after the user is created.

Delete backoffice users

1. Select one or more users using the checkboxes.
2. Use the delete action.
3. Confirm the deletion.

Related pages

• Attributes - define custom attributes for products and other entities
• API Keys - manage API keys for external integrations