Channels

The Channels page lists every sales channel in your environment. A channel connects a catalog to a storefront, so you can run more than one shop (for example a B2B webshop and a mobile app) from the same Backoffice.

Before you begin

• You need Backoffice platform access to open this page.
• You need the Configuration module permission. Editor or Owner access lets you add, edit and delete channels. Viewer access lets you view them only.

View channels

Go to Shops & Channels > Channels to see a table of all channels.

Column	Description
Id	Channel ID
Name	Channel name
Description	Short description of the channel
Catalog Root	The root category that defines which catalog the channel shows
User	The user account linked to the channel
Date Created	When the channel was created
Date Updated	When the channel was last changed

Use the Table editor (the grid icon above the table) to choose which columns are visible. To download the list as a CSV file, click the Export button (the download icon next to it).

Create a channel

1. Click Add channel.
2. Fill in the form.

Field	Required	Description
Name	Yes	Channel name
Description	No	Short description. The description is translatable. Use the Editing language selector at the top of the form, or the translate icon next to the field, to enter a value per language
Catalog Root	Yes	The root category the channel uses as its catalog. Pick one of your category taxonomies
User	Yes	The user account linked to the channel. Use the search to find and select a user

3. Click Save.

The channel appears in the list and a confirmation message shows at the top of the page.

Edit a channel

1. Click the channel row you want to change.
2. Update the fields.
3. Click Save.

Delete channels

1. Select one or more channels using the checkboxes.
2. Click Delete Channels.

Related pages

• Category tree - set up the catalog root a channel points to
• Warehouses - manage warehouses, stores and pickup locations