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Event Action Manager and Purchase Roles

· 4 min read
Jasper Pardijs
Jasper Pardijs

Introducing the Event Action Manager for configuring automated actions in response to platform events.

Event Actions, Webhooks and Templates​

You can now configure automated actions in response to key platform events using the new Event Action Manager.

Key Capabilities​

  • Event Actions: Define actions triggered by platform events (e.g. order placed, quote approved, account created). Supports multiple actions per event.
  • Webhooks: Send structured JSON payloads to external systems in real-time. Useful for syncing with CRMs, ERPs or internal services.
  • Template Rendering: Render HTML or PDF content using customizable templates. Supports multi-tenant setups, per-channel logic and language variants. Handlebars syntax with custom helpers is supported.

Use Cases​

  • Automatically send transactional emails using tenant-specific templates.
  • Trigger external updates via webhook when a quote is accepted.
  • Generate and attach a rendered PDF offer when an event is fired.

This reduces the need for custom code by allowing event-driven behavior to be configured declaratively.

New Features​

  • Introduced support to assign purchase roles per contact-company combination, including Purchaser and Authorization Manager.
  • Improved tenant switching behavior by always redirecting to the homepage instead of trying to load tenant-specific records. (Backoffice)
  • It is now possible to create orders for B2C customers, not just companies and contacts. (Backoffice)
  • Category overview now displays Source and Source ID fields for better traceability. (Backoffice)
  • Updated pricesheet CSV import template to clarify boolean values should be entered as 0 or 1, not true/false. (Backoffice)
  • Cleaned up contact CSV import by removing MAILING_LIST and redundant LANGUAGE fields. (Backoffice)
  • Improved validation in category import: default language must match available translation data. (Backoffice)
  • Standardized back office navigation naming, e.g. 'Payment Methods' instead of 'paymethods' and 'Price Sheets' instead of 'pricesheets'. (Backoffice)
  • Cleaned up Image import by removing unsupported CATEGORY_ID and CLUSTER_ID fields. (Backoffice)
  • Re-enabled assigning contacts to new companies in the backoffice. (Backoffice)
  • Added support to remove price groups from products. (Backoffice)
  • Rule builder now allows setting both price and discount for bonus items. (Backoffice)
  • First name and last name are no longer required when adding an address.
  • ICS (0% VAT) flag is now visualized on the order detail screen for clarity.
  • Updated inventory panel to show Total, Local and External (supplier) inventory counts. (Backoffice)
  • Product manufacturer and supplier fields can now be cleared. (Backoffice)
  • Changing quantity now resets discount with a tooltip explaining behavior. (Backoffice)
  • Changed label for shipping cost toggle in quotes/orders from "E" to "Manual".
  • Improved UI handling for clusters with many radio button options by wrapping them correctly. (Sales Hub)
  • Sales Hub quotes and orders now show payment fields as read-only and remove the accounting field; Orders module still allows editing. (Sales Hub)

Bug Fixes​

  • Removed the backorder and actual inventory fields from the product logistics tab, as they were non-functional and redundant. (Backoffice)
  • Fixed a bug where the order details page incorrectly showed the default company of the contact instead of the actual company the order was placed for.
  • Fixed a UI issue where removing a warehouse address would not reflect the change visually. (Backoffice)
  • Resolved a bug where adding an address to an existing warehouse did not update the UI until the page was refreshed. (Backoffice)
  • Fixed an issue where pricesheets with a null name or description could not be opened for editing. (Backoffice)
  • Fixed product orderableFrom and orderableTo fields being prefilled with hardcoded values on creation. (Backoffice)
  • Date fields in pricesheets no longer default to 01/01/1970 when cleared. (Backoffice)
  • Fixed layout issues in User Management dashboard caused by too many tiles. (Backoffice)
  • Removed DebtorID field from Customer view to simplify the UI. (Backoffice)
  • Switching addresses during order creation now works correctly.
  • Fixed company search error.
  • Fixed an issue where the product list would not open when creating a new quote. (Sales Hub)