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Sign in to Propeller

You sign in to Propeller in your browser, with your email address and a password. One sign-in gives you the Sales Hub and the Backoffice, as far as your roles allow.

Sign-in page

Before you begin​

You need an account. A colleague who manages the Backoffice users of your company creates it. You then get an invitation by email with a link to set your password.

Sign in​

  1. Open app.helice.cloud in your browser.
  2. Enter your Email.
  3. Enter your Password. Click the icon at the end of the field to show what you typed.
  4. Tick Keep me signed in if you want to stay signed in after you close the browser.
  5. Click Sign in.

The Home page opens. See Use the Home page.

Enter your code​

If two-factor authentication is on for your account, the page Enter your code opens after step 5. Propeller sends a code of six digits to your phone by SMS.

  1. Type the code in the 6-digit code field.
  2. Click Verify.

Click Back to sign in to start again. See Enable two-factor authentication to switch the code on.

When signing in fails​

A message under the fields says what went wrong. Your email address stays filled in.

MessageWhat to do
That email and password don't matchCheck both and try again, or reset your password
Too many attemptsWait a few minutes, then try again
This account is disabledAsk the colleague who manages your Backoffice users
That code didn't matchCheck the digits of the SMS and try again

Reset your password​

  1. Click Forgot your password? on the sign-in page.
  2. Enter your email address.
  3. Click Send reset link.

Reset password page

The page shows Check your inbox. An email with a link to set a new password is on its way, if Propeller knows your address.

No email after a few minutes? Check your spam folder and the spelling of your address. If it still does not come, ask the colleague who manages your Backoffice users to send your invitation again. That email also holds a link to set a new password.