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Set transaction costs

A transaction cost is a fee for the way a customer pays, for example a fixed amount for paying by credit card. A transaction cost rule adds that fee to the order.

Transaction Costs page listing one rule with its ID, name, channels and dates

Before you begin​

  • You need Backoffice access and the Configuration role. To create or delete a rule you need Owner access.
  • The payment methods must exist. See Payment Methods.

Read the rule of the example​

Go to Shops & Channels > Transaction Costs and click the rule.

Rule builder with the Transaction costs rule: three subrules, the first one open with a condition on the payment method and the Set transaction costs action

SubruleIF Order paymethod EqualsTHEN Set transaction costs
Credit cardCREDITCARD2.95
iDEAL and BancontactIDEAL, or BANCONTACT0.35
On accountACCOUNT0

The value in the condition is the External Code of the payment method, not its name. You find it in the Payment Methods list.

Change the transaction costs​

  1. Open the rule and click a subrule to open it.
  2. Change the Price under THEN. A price excludes VAT.
  3. To add a fee for another payment method, click Add subrule, add a condition on Order paymethod with the External Code and choose the action Set transaction costs.
  4. Click Save.

The fee counts from the moment you save. It shows as Transaction cost in the totals of a quote or an order.